Manage Credit Queue

Pre-Requisites

The Manage Credit Queue Screen

The credit queue is where orders can be sent for review if the customer has exceeded their defined credit limit or has past due invoices. The Manage Credit Queue is the screen where users with the proper permissions can approve, deny, or review the credit details on orders that have been sent to the queue.

An order will be sent to the queue if a user selects "Submit to Queue" on the credit popup in the customer order screen:

Selecting Your Parameters

In the top portion of the Manage Credit Queue screen the user can choose their company, division, date from, and date to:

Approving, Denying, and Reviewing Credit Details

On the left of the Manage Credit Queue screen there are 3 columns that the user can interact with:

Yes

If the user clicks the green thumbs up, they will be prompted that they are about to approve the order:

If the user selects yes, the order will be approved and it will drop off the Manage Credit Queue screen. The order will now appear in Logistics Maintenance.

No

If the user clicks the red thumbs down, they will be prompted that they are about to decline the order:

If the user selects yes, the order will be declined and it will drop off the Manage Credit Queue screen. The user can now return to the Customer Order screen to make modifications and resubmit to the queue.

Inq

If the user clicks the blue magnifying glass, they will be brought to the credit details screen:

(There will be more on this screen later in the article)

*Note: Orders will not appear in Logistics Maintenance until they have been approved.

The Divison, Order#, Date, and Customer columns

Division: The divsion that the order belongs to.

Order#: The number of the order in the queue.

Date: The ship date of the order.

Customer: The customer that the order belongs to.

The $ Amount, $ Limit, $ Over Limit, $ Past Due, and Reason columns

$ Amount: The total dollar amount of the order.

$ Limit: The customer's defined credit limit.

$ Over Limit: The dollar amount that the customer is over their defined credit limit.

$ Past Due: The dollar amount that the customer is past due on invoices.

Reason: The reason why the order is in the credit queue.

The Credit Details Screen

When the user clicks the blue magnifying glass, they will be brought to the credit details screen. This screen allows the user to review the credit details of the customer in order to help them make a credit decision.

At the top is the header message that lets the user know how much over limit or past due the customer is:

Credit

This section lets the user know what the customer's credit limit is, the date that credit limit went into effect, and what their credit limit override is set to. It also shows the highest credit balance that they have carried.

Payment

This section displays information regarding customer payments. It will display the last payment date, amount, and check number. It also displays the customer's lastest payment history and the current terms.

Aging

Displays the customer aging information.

Invoice

Shows the details of the last invoice generated for the customer including the number, date, and amount.

Calculation

The calculation section shows the the amount that the customer is over their credit limit. It breaks down their outstanding invoices, orders that have been approved, orders that are in the queue, and additional funds that have not yet been applied to invoices.

Customer

This section will show if this customer has a super customer, their phone number and their first invoice date.