Summary:
This article documents the functions and usage of the Customer Credit Setup functions which can be accessed through several functions of the system.
Overview:
The following steps must be completed in order for a successful implementation of the Customer Credit functionality:
- Company Settings
Enable or disable credit by Company and also set default aging days and contact classes.
- User Profile
Give user access to approve and manage Customer Credit.
- Customer Settings
Set Customer specific Credit settings along with High Balance information.
- Customer Credit Limits
Define Customer’s Credit Limits, effective dates and override options.
Company Master Settings:
The following options can be accessed by navigating to Master Tables à Administration à Company.
Click on the Customer Credit Setup
Customer Credit Setup
Check Credit
This check box field allows Credit to be enabled or disabled for the entire Company. When checked, new orders for the selected Company will be checked against the Customer’s defined credit limits. When not checked, credit limits will not be checked when an Order is created. The default option for new companies is to not be checked.
Include Orders in Credit Check
This check box field determines whether or not open orders are to be included in the Credit limit calculations. When checked, any active orders for the Customer plus outstanding Invoices will be used to determine if the Customer is over Limit or not. When not checked, only outstanding Invoices are used. The default option for new companies is to not be checked.
Include Queue in Credit Check
This check box field determines whether or not orders that are currently in the credit queue are to be included in the Credit limit calculations. When checked, any active orders currently in the credit queue for the Customer plus outstanding Invoices will be used to determine if the Customer is over Limit or not. When not checked, open orders currently within the credit queue will not be included when determining if the Customer is over limit or not. The default option for new companies is to not be checked.
Default Credit Contact Class
This drop-down listing will display all Contact Classes that have been defined by the System Administrators. The user can select the value which is used to display the correct Customer Contact when displaying the Credit Approval screen
Credit Approval Days
This field holds the number of days prior to the ship date of the order, that an order will be submitted to the credit approval process.
User Profile Settings:
The following options can be accessed by navigating to Master Tables à Administration à User Profile.
Module Permissions – Master
Master Tab: Group Sales
Manage Credit Limits
This checkbox option enables or disables the Users access to be able to manage a Customer’s Credit Limits available in the Customer Master under Profile à Credit Limits.
Module Permissions – Orders
Customer Order Tab: Common
Approve / Override Over Limit
This checkbox option enables or disables the Users access to be able to approve an Order if the Customer is Over Limit at the time of Order creation or within the Credit Queue.
Approve / Override Past Due
This checkbox option enables or disables the Users access to be able to approve an Order if the Customer is Past Due at the time of Order creation or within the Credit Queue.
Manage Credit Queue
This checkbox option enables or disables the Users access to the Manage Credit Queue screen available under Customer Order à Manage Credit Queue. Further information on the usage of the Credit Queue can be located in the Customer Credit – Credit Queue KBA.