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  1. Companies
  2. Customers
  3. Users
  4. Customer Credit - Setup

 

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The Manage Credit Queue Screen

The credit queue is where orders can be sent for review if the customer has exceeded their defined credit limit or has past due invoices. The Manage Credit Queue is the screen where users with the proper permissions can Approve or Deny orders that are over their defined credit limits. It also holds orders for customers that have past due invoices. Credit details for individual orders can be reviewed from this screen.  An order will appear in approve, deny, or review the credit details on orders that have been sent to the queue.   

An order will be sent to the queue if a user selects "Submit to Queue" on the credit popup in the customer order screen:  

 

Selecting Your Parameters

In the top portion of the Manage Credit Queue screen the user can choose their company, division, date from, and date to:

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Example - If the Credit Approval Days is 5 and today is 8/11/2017, the field cannot go past 8/16/2017.

 

Approving, Denying, and Reviewing Credit Details 

On the left of the Manage Credit Queue screen there are 3 columns that the user can interact with:

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If the user selects yes, the order will be approved and it will drop off the Manage Credit Queue screen. The order will now appear in Logistics Maintenance. 

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If the user selects yes, the order will be declined and it will drop off the Manage the Manage Credit Queue screen. The user can now return to the Customer Order screen to make modifications and resubmit to the queue.

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*Note:  Orders will not appear in Logistics Maintenance until they have been approved.

 

The Divison, Order#, Date, and Customer columns


Division:  The divsion that the order belongs to.

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Customer:  The customer that the order belong to.

 

 

The $ Amount, $ Limit, $ Over Limit, $ Past Due, and Reason columns


$ Amount:  The total dollar amount of the order.

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Reason:  The reason why the order is in the credit queue.



The Credit Details Screen

This screen allows the user to review the credit details of the customer in order to help them make a credit decision. 

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