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a. Check and make sure the Partner Code/Customer Cross Reference Code is setup properly.
b. Select Find the PO under status of "Error" and click Process > this will re-process the PO, set a valid customer number and the status back to "Ready".
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Steps to take to resolve this error:
a. Manually enter the UPC code from the EDI Incoming Processing screen.
. Click on the PO # > This will take you to Purchase Order Log
. From Purchase Order Log > find the missing ERP Item UPC/Crossrefence Cross Refence > Click in the ERP Item box and type in the UPC code/Cross Reference code.
b. Find the item master and set the item with a valid UPC code.
b. If the client is using customer item, navigate to Master > Sales > Customer > Profile > Customer Item > set a valid code to the EDI Cross Reference field.
error has been resolved in step a, you still have to setup a valid Product UPC code/Cross Reference code in ERP.
c. Re-access the PO from EDI Incoming Process, the error will be cleared and the status will be reset to Ready.
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