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Once the orders are displayed on the screen, if any of the order has a status of "Error", it needs to be checked and resolved. Followings are some of the sample errors:
- Error Example 1: Error caused by missing customer partner ID code / cross reference:.
Click on the PO number to review order's details and/or details' errors.
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To Steps to take to resolve this error:
a. Check and make sure the customer cross reference/Order Partner ID Code is setup properly.
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c. Select the order again under status of "Ready" and click Process > this will process the EDI order and create ERP customer order.
- Error Example 2: Error caused by an invalid product's UPC code. If
If ERP can't find and match an item with same UPC code, it will generate the following error:
To Steps to take to resolve this error:
a. Find the item master and set the item with a valid UPC code.
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b. If the client is using customer item, navigate to Master > Sales > Customer > Profile > Customer Item > set a valid code to the EDI Cross Reference field.
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12. In case the order was sent and you don't want to create a customer order, you can reject it by highlighting the order and click the Reject button.
. Once the PO has been rejected, it will stay as Rejected.
. If the PO needs to be resend again from 1EDIHQ to ERP, this record will need to be removed from the EDI staging table from the database.
13. Click on View Report button, the system will generate an EDI Processing Log as shown in the sample report below:
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