Orders can be marked as Cancelled simply by changing the status on an Order in the Open, Hold or Review status. Orders that have been invoiced are marked as Completed and cannot be Cancelled.
Pre-Requisites
- Customer Order
Step-by-step guide
- Access the Orders module.
- Click Customer Order.
You are automatically place into a "Create New Order" mode.
- Locate the Order you wish to Cancel.
- Specify the Cancel option in the Status drop-down.
- Click Save.
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